Frequently Asked Questions
Here are some of the most frequently asked questions about travel and hospitality website design, development and social media. If you can’t find what you’re looking for here, get in touch with our team and we’ll help you find the information you need.
Design, Getting Started and Change Requests
Q. What can I do to get ready and get started?
Once you sign up for our service we’ll send you a project kickoff form to complete. That helps us understand more about your business and your vision for the site. In the meantime, you can prepare for your new site by gathering photos of your business and any visuals (logos, graphics) you want incorporated into the site. It’s also a good idea to think about the colours you want to feature.
Q. What’s a content edit? How many can I make?
We allow for a set number of content changes within the scope of each plan. A content edit includes changes to text (words on a webpage) or photos. Lite: up to five content changes per month. Plus: up to 10 content changes per month. Premium: up to 20 content changes per month.
Q. How do I choose which photos of my business to use for my website?
Photos that are large and clear are best. In a perfect world, you’d provide images that are at least 1000 pixels wide, but we will do our best to work with the materials you have access to. The better the pictures are the better your entire site will look so we do encourage our clients to provide us with the best possible photos of their properties, restaurants and related businesses.
Q. Once I see the design for my new site, can there be changes?
We use our initial project kickoff form and ask the right questions before you begin. We want our clients to be happy with their website. Our goal is to understand your likes, dislikes and needs before we start design and development work so there are no surprises. Easy things to change include Font Size (the size of the text on your site) and text changes. However, doing radical changes (a totally different colour palette, an adjustment in graphic treatment, a different kind of page layout) would be considered a custom request and the cost would be explained to you before that work is done.
Q. What if I want to add a new page to my site?
Adding new webpages after the site design structure has been determined and designed is considered a custom change and is not included in the package program and plan.
Q. Do you design logos?
No, Design4Travel does not specialize in logo design, but we can connect you with consultants who offer that service.
Q. Will my website work on a tablet (iPad) and mobile phone?
Yes. All our designs are built to look beautiful and work properly on tablets and mobile phones.
Q. How long does it take for my site to be designed?
Our goal is to provide customers with a design to review within 7-10 business days.
SEO, Social Media and Copywriting
Q. Do you do SEO? Can You Make Me Show Up in Google?
Having a well-designed site, that’s coded properly and works on mobile is an important part of SEO (search engine optimization). We can help with that and can help with some on-site optimization in the Plus and Premium plan. However, due to the fact search engines such as Google change and update their search algorithms frequently, we can’t guarantee a specific search engine ranking.
Q. I don’t know how to get started with Social Media, can you help?/Can You Help Me With Facebook?
We can offer social media advice and information as part of our custom services.
Q. I need help writing some copy for my website, can you help?
We offer basic content edits as part of our packages, but we do have extensive travel and hospitality copywriting experience and can work with you to determine how best to help and offer you more in-depth support as part of our custom services.
Domain Names, Hosting
Q. What’s a domain name?
A domain name is basically the address of your website. For example, Design4Travel.com is our domain name.
Q. How can I get the URL/Domain Name I want?
We work with several different companies to purchase domain names on your behalf. Domain name ownership must be renewed yearly. You can think of the renewal as paying your property tax. Sometimes, the name you want is not available. We can work with you to find similar or related options that will work for you instead. We will provide you with up to three domain name options to choose from that suit your business name.
Q. I’ve already purchased a domain name, can I use that?
Absolutely. We’ll need to work with you to make sure your site is connected to the domain name you’ve already purchased.
Q. What is “hosting” and why do I need it?
All websites need to “live” somewhere in order for them to be accessible on the Internet. We work with reputable hosting companies who will give your website a virtual home to live. Like domain names, hosting services come with a renewal cost that’s included in your billing.
Plans and Payment
Q. Can I upgrade or downgrade to another plan?
Ideally, any changes to your plan will happen before the site design and development has begun and before your payment has been sent. However, while you can’t downgrade your package once the work has begun, we can work with you to upgrade your plan. The cost will simply be the difference between the plan prices. After the first year of your contract is complete, you can choose to downgrade your monthly fee plan.
Q. What if I want to cancel my plan?
Your plan is a one-year contract with the option to renew each year. It includes ongoing support and hosting. If you decide to cancel your plan, it’s important you plan for and understand how to ensure your domain name renewal and site hosting services are kept intact to avoid any outages on your site.
Q. When am I first billed after sign up?
We bill the set up fee right away. The monthly billing starts when you’re site launches.
Q. How do I put in a request to change something on my website?
Change requests can be submitted to: firstname.lastname@example.org.